We're here to help! We respond to emails as quickly as possible, every day of the week, in the order they're received.
Here are immediate answers to our most commonly-asked questions.
- How do I return an item?
- How do I know if my order shipped?
- What products are eligible for free shipping?
Find more answers in our Customer Help Center.
- How do I process an order cancellation or return?
- How do I hide products or shut down my store?
- I'm having an issue with importing my products - can you help?
Find more merchant answers in our Merchant Help Center.
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Concerns can also be addressed directly to our corporate headquarters at:
Dot & Bo
214 W. 29th Street, 2nd Floor
New York, NY 10001
Or you can email our support team directly. Please note, using the form above will ensure the most streamlined support and ensure that we have correctly documented your concern or question.